Privacy Policy

Willow Ridge Recovery is committed to protecting the privacy and confidentiality of your health information. This Privacy Policy and Notice of Privacy Practices (“Notice”) explains how we may use and disclose your Protected Health Information (“PHI”), your rights regarding that information, and our legal obligations under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as amended, and applicable New Jersey law.

Our Legal Duties

Willow Ridge Recovery is required by law to:

• Maintain the privacy and security of your Protected Health Information

• Provide you with this Notice explaining our legal duties and privacy practices

• Abide by the terms of this Notice currently in effect

• Notify you following a breach of unsecured PHI if required by law

How We May Use and Disclose Your Health Information

Treatment

We may use and share your health information to provide, coordinate, or manage your healthcare and related services. This includes communication among healthcare providers involved in your care, such as physicians, therapists, nurses, and behavioral health professionals.

Payment

We may use and disclose your PHI to bill and receive payment for services provided. This may include sharing information with insurance companies, third-party payers, or billing services to determine coverage, eligibility, or payment responsibility.

Healthcare Operations

We may use your information for healthcare operations such as quality improvement, staff training, accreditation, licensing, audits, and compliance activities necessary to operate Willow Ridge Recovery.

Uses and Disclosures Without Authorization

We may use or disclose your health information without your written authorization in certain situations, including:

• As required by law, including reporting abuse, neglect, or domestic violence

• Public health activities, such as preventing or controlling disease

• Health oversight activities, including audits, investigations, and inspections

• Judicial and administrative proceedings, as required by court order or subpoena

• Law enforcement purposes, when legally required

• To avert a serious threat to health or safety

• Workers’ compensation claims, as permitted by law

Uses and Disclosures Requiring Your Authorization

We will obtain your written authorization before using or disclosing your PHI for purposes not described in this Notice, including:

• Marketing purposes

• Sale of PHI

• Most uses and disclosures of psychotherapy notes

You may revoke your authorization at any time in writing, except where action has already been taken in reliance on it.

Your Rights Regarding Your Health Information

You have the right to:

Request Access

You may request to inspect or obtain a copy of your health records, with limited exceptions.

Request an Amendment

If you believe information in your record is incorrect or incomplete, you may request an amendment.

Request Restrictions

You may request restrictions on how your PHI is used or disclosed. We are not required to agree to all requests but will comply when legally required.

Request Confidential Communications

You may request communication in a specific manner or location (for example, at an alternate address).

Receive an Accounting of Disclosures

You may request a list of certain disclosures made of your PHI.

Receive a Paper Copy of This Notice

You may request a paper copy of this Notice at any time, even if you have agreed to receive it electronically.

File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with Willow Ridge Recovery or with the U.S. Department of Health and Human Services without fear of retaliation.

Our Responsibilities Regarding Electronic Information

Willow Ridge Recovery implements administrative, physical, and technical safeguards to protect electronic health information, including secure systems, access controls, and staff training. While we take reasonable precautions, no electronic transmission can be guaranteed to be 100% secure.

Website & Online Communications

Information submitted through our website contact forms, phone calls, or emails is treated as confidential to the extent required by law. However, website communications should not be used for emergency medical situations. If you are experiencing an emergency, please call 911 immediately.

Changes to This Notice

We reserve the right to change this Notice at any time. Any revised Notice will apply to all PHI we maintain and will be available on our website and upon request.

Contact Information

If you have questions about this Privacy Policy, your rights, or wish to file a complaint, please contact:

Privacy Officer
Willow Ridge Recovery
24 S. Holmdel Road, Suite 2B, Holmdel, NJ 07733
Phone: (866) 413-9123
Email: info@willowridgerecovery.com

You may also file a complaint with:

U.S. Department of Health & Human Services
Office for Civil Rights
www.hhs.gov/ocr

NOTICE OF PRIVACY PRACTICES

Effective Date: 03/31/26

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Responsibilities

Willow Ridge Recovery is required by law to:

• Maintain the privacy of your protected health information (PHI)

• Provide notice of our legal duties and privacy practices

• Follow the terms of this notice

How We Use and Disclose Information

Treatment

We may use your information to provide and coordinate care

Payment

We may use information for billing and payment

Operations

We may use information to improve services and operations

Additional Disclosures

We may disclose information when required for:

• Public health and safety

• Legal requirements

• Law enforcement

• Preventing serious threats

42 CFR Part 2 Protections

Certain treatment records receive additional protection under federal law.

These records may not be disclosed without written consent except in limited situations.

Consent must include:

• Information disclosed

• Purpose

• Parties involved

• Expiration

Consent may be revoked at any time.

SMS and Communication Practices

If you provide your phone number and consent:

• Message frequency varies (2–4/month)

• Message and data rates may apply

• Reply STOP to opt out

• Reply HELP for assistance

• Carriers are not liable for delayed or undelivered messages

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your Rights

You have the right to:

• Access your information

• Request corrections

• Request restrictions

• Request confidential communication

• Receive a copy of this notice

Data Security

We implement safeguards to protect your information.

Changes to This Notice

We may update this policy at any time.

Complaints

Willow Ridge Recovery
24 S. Holmdel Road, Suite 2B, Holmdel, NJ 07733
Phone: (866) 413-9123
Email: info@willowridgerecovery.com

You may also file a complaint with:

U.S. Department of Health and Human Services
Office for Civil Rights

SECTION 4 — TERMS AND CONDITIONS

Consent to Communications

By providing your phone number, you agree to receive communications from Willow Ridge Recovery, including SMS and calls using automated technology.

Message Frequency

2–4 messages per month.

Message & Data Rates

Standard carrier rates apply.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Opt-Out

Reply STOP, END, CANCEL, or UNSUBSCRIBE.

Processed within 10 business days.

Help

Reply HELP or contact:

Phone: (866) 413-9123
Email: info@willowridgerecovery.com

No Purchase Requirement

Consent is not required to receive services.

Use of Website

You agree to lawful use.

Limitation of Liability

Willow Ridge Recovery is not liable for damages.

Updates

Terms may be updated at any time.